Dispute Resolution Policy

Email penfixads@gmail.com or call 0968 683 8569. Tell us what happened, the date and amount of the charge, the email address you used, and your order number or company name. We acknowledge within 1 business day and aim to resolve it within 7 business days.

We check our records (payment confirmation, delivery email, account activity) and tell you what we found and what we propose: a fix, a resend, a credit or a refund under our Refund and Cancellation Policy.

Reply with the reasons, and the owner of the business reviews it personally within 7 business days.

• You may contact the Department of Trade and Industry (DTI) for consumer complaints.
• For a card or e-wallet charge, you may raise a dispute with your bank or e-wallet provider. Talking to us first is usually quicker and avoids your card being blocked while it is reviewed.
• Any dispute is governed by Philippine law.