Return, Refund and Cancellation Policy

• Free trial: cancel any time before it ends and you are never charged.
• Cancel any time after that: no further charges, and you keep access until the end of the period already paid. We do not refund the unused part of a period.
• Charged after you cancelled, or charged twice for the same period: we refund that charge in full.
• The service was down for a long time because of a fault on our side: contact us and we credit or refund the affected time.

Once delivered and working, digital files cannot be returned, so sales are final. We make it right when:

• You paid but never received your files: we resend them, and if we still cannot deliver them, we refund you in full.
• You were charged more than once for the same order: we refund the duplicate payment in full.
• A file will not open or is damaged: we send a working copy, or refund you in full if we cannot.

We do not refund for a change of mind or a purchase made by mistake. Please read the product page and order summary before you pay.

Refunds for custom work follow the quotation or contract for that project.

Email penfixads@gmail.com within 7 days of the charge (30 days for a subscription charge made after you cancelled). Include the email address you used and your order number or company name. Subscriptions can also be cancelled from your account settings.

We reply within 3 business days. Approved refunds go back to the original payment method through PayMongo; when the money appears depends on your bank or e-wallet, usually 5 to 10 business days.